Related skills
slack javascript html intercom jira📋 Description
- Communicate with customers via Intercom; occasional video calls.
- Own customer communications from first contact to resolution or escalation.
- Become an encyclopedia of Swapcard knowledge for all user types.
- Ensure customers have a great, intuitive, reliable, fast experience.
- Collaborate with Product teams to identify issues and propose solutions.
- Identify Help Center content gaps and record knowledge.
🎯 Requirements
- Prior experience in a troubleshooting environment
- 1-2 years of technical support experience
- Solid understanding of tech fundamentals and tools (Slack, Notion, Intercom, JIRA, Gainsight)
- Knowledge of web technologies: HTML, CSS, JavaScript, APIs
- Able to troubleshoot and use resources to answer questions
- Strong communication and customer focus
🎁 Benefits
- International team with 40+ nationalities
- Remote-first policy with HQ in Paris
- Generous paid time off
- 100% of health insurance contributions paid by Swapcard
- Work-from-home budget
- Learning budget
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