Provide exceptional customer support for Figma users via email
Handle billing, account, and file-related inquiries
Communicate quickly about high-priority issues and escalate when needed
Contribute to helpful support content (saved replies, knowledge base, processes)
Deliver work that grows your soft and technical skills and share with the team
Develop expertise in Figma products and customer journey to diagnose billing and account issues
Partner with other teams to provide feedback to improve processes and customer experience

🎯 Requirements

Empathetic problem solving and going above and beyond
Excellent communication; translate complex concepts clearly to tech and non-technical audiences
Bias for action; advocate for customers when improvements are possible
Resilient and adaptable; comfortable with change and ambiguity
Full Fluency in English and Japanese
Experience in support for a technical SaaS product

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