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documentation customer support english japanese technical troubleshooting📋 Description
- Educate and empower users to maximize Lighthouse products.
- Respond, investigate, and resolve cases via chat or email promptly.
- Provide technical troubleshooting and escalate complex issues to Engineering.
- Help customers adopt and optimize Lighthouse products.
- Prepare user manuals and materials to enhance the experience.
- Collaborate with internal teams to ensure a seamless experience.
🎯 Requirements
- English and Japanese fluency (business-level or native) mandatory.
- Proven success in a customer-facing environment with a customer-first mindset.
- Exceptional written and verbal communication skills.
- Independent, accountable worker who can manage their own queue and escalate issues.
- Strong time management and ability to prioritize across multiple tickets and meet SLAs.
- AI-savvy with experience using AI tools to improve efficiency.
🎁 Benefits
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, tools, training, and processes to help you grow.
- Impactful work: Shape products used by 85,000+ users worldwide.
- Competitive compensation: Proactively maintained to value your work.
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