Related skills
documentation customer support generative ai google apps automation📋 Description
- Be the face of Lighthouse for customers; build relationships and drive value.
- Advise clients, map business needs to Lighthouse solutions, and improve operations.
- Implement Lighthouse products and provide exceptional end-user care.
- Investigate and resolve customer cases via chat or email quickly.
- Educate users to maximize Lighthouse usage through active listening.
- Escalate complex issues to Engineering for timely resolution.
🎯 Requirements
- Proven experience in a customer support role, technical background preferred.
- Excellent written and verbal English communication.
- Self-starter with initiative and problem-solving mindset.
- Tech-savvy with modern support tools, including Google Apps.
- Customer-first mentality with strong attention to detail.
- AI-curious; explore automation and generative AI to improve support.
🎁 Benefits
- Flexible work: Work from home or at global offices.
- Flexible time off to manage work-life balance.
- Collaborative team of high-bar, creative colleagues.
- Career development: workshops, tools, and training.
- Impactful work: Products used by 75,000+ users worldwide.
- Competitive compensation aligned with your value.
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