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customer support ai cross-functional collaboration technical troubleshooting product implementation📋 Description
- Be the face of Lighthouse for customers; build relationships and ensure product value.
- Advise and guide clients; map business needs to Lighthouse solutions.
- Implement Lighthouse products; provide exceptional end-user care.
- Resolve cases via chat or email; educate users to maximize Lighthouse.
- Escalate complex issues to Engineering; collaborate across teams.
- Leverage AI and automation to streamline troubleshooting and personalize support.
🎯 Requirements
- Proven experience in customer support; technical background preferred.
- Excellent written and verbal English communication.
- Self-starter who takes initiative to solve problems.
- Tech-savvy with modern support tools, including Google Apps.
- Customer-first mentality with strong work ethic and attention to detail.
- Collaborative team player; AI-curious to explore automation.
🎁 Benefits
- Flexible work: work from home or global offices.
- Flexible time off to manage work-life balance.
- Collaborative, high-bar, creative team.
- Career development: workshops, tools, training.
- Impactful work reaching 75,000+ users worldwide.
- Referral bonuses and competitive compensation.
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