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saas ai zendesk apis object-oriented programming📋 Description
- Support Box users across web, desktop, mobile, and integrations.
- Explain technical issues clearly to customers with strong communication.
- Resolve user requests via Zendesk, forums, phone, and screen sharing.
- Contribute to Box's growth by delivering outstanding support.
- Collaborate with users to troubleshoot issues and provide solutions.
- Stay updated on Box features to offer accurate, timely support.
🎯 Requirements
- 2+ years experience in SaaS support.
- Excellent written and verbal English.
- Comfortable handling high-volume customer interactions via phone, email, and web.
- Team player across support tiers.
- Able to tailor approach for technical vs non-technical users.
- Preferred: Experience with public APIs and Object-Oriented Programming.
🎁 Benefits
- Pension, medical and dental coverage.
- 25 days vacation plus your birthday off.
- Wellness program and subsidized gym membership.
- Free lunch and daily snacks.
- EMEA HQ in White Collar Factory, London; offices in Paris, Munich, Amsterdam, Warsaw.
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