Related skills
shopify customer support data saas e-commerce📋 Description
- Support merchant partners: e-commerce retailers on various platforms.
- Troubleshoot complex technical or configuration issues.
- Work with engineers to resolve issues and provide high-touch support.
- Prioritize multiple inquiries with efficiency and empathy.
- Build scalable support processes using merchant feedback.
🎯 Requirements
- Located in CST or PST.
- Bachelor’s degree or equivalent experience
- 2+ years in Tech, eCommerce, SaaS or similar role
- Ability to handle a high volume of requests with empathy
- Excellent writing; clearly describe technical concepts in emails
- Nice to have: Fluent in French as well as English
🎁 Benefits
- Remote-first company; work from anywhere in the country
- Health, dental, and vision coverage for you and dependents
- Flexible Spending Wallets for tech, food, and lifestyle
- Generous time off for vacation and holidays
- ESPP - employee stock purchase plan
- Equity rewards opportunities
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!