Related skills
saas customer service zoom upsell subscriptions📋 Description
- Respond to Houzz pros via phone or case rotation in pooled support.
- Support Industry Solutions to reduce churn and boost engagement.
- Be first line for Houzz Pro membership questions (cancellations, renewals).
- Escalate cases to the appropriate Houzz teams as needed.
- Train professionals on the software via Zoom meetings.
- Maintain KPIs such as cases solved, QA, and CSAT.
🎯 Requirements
- 6 months to 2 years in technical or subscription-based support.
- Customer service experience.
- Focus on engaging pros in software adoption and retention.
- Strong written and verbal communication.
- Strong listening skills.
🎁 Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
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