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customer support saas zoom training subscription management📋 Description
- Respond to Houzz pros via phone or case rotation with excellent service.
- Support Industry Solutions teams to reduce churn and boost engagement.
- Answer software questions on program performance and functionality.
- Handle cancellations, upgrades, renewals, and coordinate with teams.
- Maintain KPIs for cases solved, time, QA, CSAT, and upsell referrals.
- Train professionals on Houzz software via Zoom to drive adoption.
🎯 Requirements
- 6 months to 2 years in technical and/or subscription support.
- Customer service experience.
- Focus on engaging pros to ensure adoption and retention.
- Strong written and verbal communication skills.
- Strong listening skills to identify pain points and resolve concerns.
🎁 Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave
- 401(k) retirement plans
- HSA with company contribution
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