Product Support Specialist, Europe

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

github javascript sql apis

πŸ“‹ Description

  • Support customers end-to-end (onboarding, setup, debugging, discovery)
  • Resolve inbound issues via email, Slack, Twitter, Reddit
  • Collaborate with engineering to document and reproduce bugs
  • Surface trends from feedback to inform product decisions
  • Lead strategic projects to improve support and product ops

🎯 Requirements

  • Passion for technology, quality, and Linear's mission
  • Excellent communication and customer service with technical users; adapt for non-technical
  • Experience troubleshooting APIs and integrations across environments
  • Familiarity with SQL, Javascript, APIs, and GitHub; curious to learn
  • Based in a European time zone

🎁 Benefits

  • Competitive salary and equity
  • Equity with early exercise in the US
  • Daily meal and coffee stipend
  • Paid co-working space or desk
  • Health coverage (country-based)
  • 5 weeks paid vacation + local holidays
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