Related skills
slack github javascript sql apis📋 Description
- Support customers end-to-end (onboarding, setup, debugging, discovery)
- Investigate and resolve issues via email, Slack, Twitter, Reddit
- Partner with engineering to document and reproduce bugs
- Surface trends from feedback to inform product choices
- Lead strategic projects to improve the support experience, internal knowledge sharing, and product operations
🎯 Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service with tech users; adapt for non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups; reproduce bugs in different environments (browsers, Windows, Mac, Mobile)
- Familiarity with SQL, Javascript, APIs, and GitHub; curiosity to learn more; not a product engineering role
- Based in U.S. or Canada Eastern or Central time only
🎁 Benefits
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Remote-first with no required commute
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