Product Support Specialist

📋 Description

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user
• Understand and gather customer feedback trends to help our product team prioritize future projects
• Update and contribute to our internal knowledge banks and external help articles
• Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes

🎯 Requirements

• A bachelor’s degree
• 0-2 years in a customer-facing role
• Effective written communication
• Composure, patience, and empathy for interacting with users
• The ability to multitask, prioritize responsibilities, and stay organized
• A proactive, get-things-done attitude
• The ability to learn and adapt quickly
• Curiosity for the Tremendous platform/product

🎁 Benefits

• Fully remote company. Work from anywhere in the Americas.
• Profitable with growth opportunities.
• Inclusive, diverse culture.
• Company handbook: https://handbook.tremendous.com/