Product Support Specialist- Central

📋 Description

• Be the first point of contact for technical support.
• Provide initial partner support and convey resolutions.
• Walk customers through problem-solving and assist.
• Escalate incidents and ensure timely resolution.
• Share feedback to improve docs and product.
• Collaborate with a world-class, customer-focused team.

🎯 Requirements

• Windows OS support experience, incl. Windows internals.
• macOS experience; Terminal/Bash a plus.
• Experience with ProcMon and Process Explorer.
• Familiar with GPO, RMMs, SCCM; scripting these tools a plus.
• Strong customer service and teamwork.
• Ability to adapt in a hypergrowth environment.

🎁 Benefits

• 100% remote work environment.
• Generous PTO and holidays.
• 12 weeks paid parental leave.
• Medical, dental, and vision benefits.
• 401(k) with 5% match.
• Stock options for all full-time employees.