Related skills
zendesk apis saml sso ticketing system📋 Description
- Work with paid customers and engineers to resolve issues.
- Reproduce customer issues, perform initial triage, and file software defects with Engineering.
- Collaborate with cross-functional partners to share insights and improve Korea support.
- Meet quality and productivity metrics (CSAT, response time, SLA adherence).
- Create and maintain internal knowledge libraries and contribute to user-facing content.
- Participate in an on-call rotation to assist customers outside normal hours.
🎯 Requirements
- 2+ years of experience in technical support or similar
- Native fluency in Korean
- Fluent communicator in English
- Strong analytical, debugging, and problem-solving skills
- Strong communication skills for technical and non-technical audiences
- Ability to collaborate across teams located in multiple offices
🎁 Benefits
- 12-month fixed-term contract with potential for full-time conversion
- Global cross-functional collaboration and diverse team
- Access to internal knowledge libraries and opportunities to contribute to user-facing content
- Exposure to AI tools to work smarter and deliver better results
- Notion is an equal opportunity employer with accommodations available
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