Related skills
confluence microsoft 365 jira service management fullstory tinman📋 Description
- Resolve Tinman platform support cases across tools.
- Collaborate with Product Support, Product, Eng, IT, and Sales.
- Perform log analysis, root-cause investigations.
- Develop SME and training materials for assigned domains.
- Create/update advanced runbooks and knowledge base articles.
- Escalate bugs to product/engineering with troubleshooting.
🎯 Requirements
- 2-4+ years SaaS support experience
- Excellent written and verbal communication
- Experience with Jira Service Management, Confluence, Fullstory, Observe, Microsoft 365
- Mortgage industry experience
- Knowledgebase article creation and training experience
- Strong technical acumen, attention to detail, problem solving
🎁 Benefits
- Day One Coverage
- Nationwide Medical, Dental & Vision
- Mental Health Support with virtual therapy
- Health Savings Account (HSA)
- Flexible PTO
- Extra Perks & Discounts
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