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crm documentation saas iso 27001 ticketing📋 Description
- Provide product support via email, screen-share, and chat within SLAs
- Become a product expert on Vanta's platform and compliance features
- Provide insightful technical answers and guide customers to compliance
- Troubleshoot and document solutions for scale
- Create reproducible test cases and feedback for Product
- Escalate bugs and participate in product fixes
🎯 Requirements
- 3+ years in product customer support, SaaS/Tech
- Excellent troubleshooting in SaaS/Tech
- Tech competency to understand Vanta's software
- Experience with ticketing and CRM systems
- Strong written communication and documentation
- Willing to work IST 8AM-5PM with on-call rotation
🎁 Benefits
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits
- 16 weeks paid parental leave
- Health & wellness stipend
- Remote workspace, internet and mobile stipend
- Pension matching
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