Related skills
customer support saas jira zendesk knowledge base📋 Description
- Provide direct chat and email support to CreatorIQ clients with a focus on enhancing the customer experience
- Provide clients with specialized support through complex issues in the form of screen shares and working sessions
- Contribute to our ever growing knowledge base with documentation and FAQ's
- Research, follow up on and resolve client issues in a timely manner
- Responsible for handling a range of complex technical issues and troubleshooting client reported problems
- Provide clients with tips & tricks about using the platform, with a focus on platform education
🎯 Requirements
- Ability to multi-task in a fast-paced atmosphere with multiple and changing priorities and responsibilities
- Detail-oriented, with good organizational skills
- Technical support experience in a high-paced environment
- Patience to work through complex issues
- Friendly and collaborates effectively with others
- Ability to work independently with excellent time management
🎁 Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: access our learning platform to train you from day one.
- Surprise meal stipends for meals while working from home.
- Work-life harmony: 20 days vacation, floating and set holidays, wellness allowance, and parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Home office stipend to set up your workspace.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!