Related skills
customer support saas product operations intercom jira📋 Description
- Serve as the first line of support for Relocity’s platform for clients, partners, and teams.
- Manage incoming support requests via Intercom and other channels with timely responses.
- Troubleshoot issues, reproduce bugs, document findings, and provide context to the right teams.
- Build product knowledge of Relocity web and mobile apps to assist users and validate fixes.
- Escalate complex issues to Product/Engineering with clear context and recommended actions.
- Proactively identify recurring problems and opportunities to improve the customer experience.
🎯 Requirements
- 3+ years in technical product support, SaaS, or related roles.
- Experience supporting software products, web or mobile apps.
- Excellent written/verbal communication; strong organization and detail.
- Able to manage multiple priorities; independent while collaborating across teams.
- Familiar with Intercom, Zendesk, Jira or similar ticketing tools.
🎁 Benefits
- Paid Time Off
- Health, Dental, Vision, LTD Insurance
- 401k
- Remote workplace
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!