Related skills
integrations saas asana apis saml📋 Description
- Supporting English and German-speaking customers with fluent written and verbal proficiency.
- Become an expert in Asana’s platform; provide consultative, proactive support.
- Manage complex product issues; resolve with internal and 3rd-party resources.
- Own end-to-end support cases with timely follow-up and high-volume handling.
- Troubleshoot SaaS issues across authentication (SAML/SSO), browser behavior, and user access.
- Escalate urgent issues and collaborate with product teams to share bugs and feedback.
🎯 Requirements
- 3-6 years in customer-facing tech support (SaaS/tech).
- Fluent English and German (written & verbal).
- Strong problem solving; ability to explain complex topics clearly.
- Experience troubleshooting SaaS issues incl authentication (SSO/SAML), browser behavior, and user access.
- Familiar with AI tools or prompt-based interfaces.
- Proficiency with Asana and API integrations.
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to dietary preferences
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