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technical support saas saml browser sso📋 Description
- Become an expert in Asana’s platform and features.
- Deliver high-quality, consultative support via video calls.
- Own customer outcomes end-to-end with timely resolutions.
- Partner cross-functionally as liaison between product and customers.
- Escalate bugs and share feedback to drive product improvements.
- Contribute to team knowledge by updating the internal knowledge base.
🎯 Requirements
- Proven SaaS customer-support experience.
- Comfort with live channels (video/phone).
- Troubleshoot SaaS issues: SSO/SAML, browsers, user access.
- Clear, proactive English communication.
- Growth mindset and willingness to learn new tools.
- German language skills preferred but not required.
🎁 Benefits
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options for dietary preferences.
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