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technical support saas video calls sso/saml screen sharing📋 Description
- Become an expert in Asana platform and features
- Deliver high-quality, consultative support via video calls and screen sharing
- Own customer outcomes end-to-end with timely resolutions
- Partner cross-functionally with product teams to escalate bugs and share feedback
- Contribute to team knowledge by maintaining the knowledge base
- Drive operational excellence by meeting response times and customer satisfaction
🎯 Requirements
- Proven tech support in a SaaS/tech org; comfortable with video and phone
- Strong problem-solving mindset; break down complex topics into steps
- Proactive, clear English communication
- German language skills preferred, not required
- Troubleshooting SaaS issues: SSO/SAML, browsers, and user access
- Growth-oriented and values-aligned; eager to learn and help customers
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to dietary preferences
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