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documentation windows macos psa gpo📋 Description
- Provide direct support to partners via email and chat
- Deliver exceptional customer service, making partners feel valued
- Guide partners through product troubleshooting with clear steps
- Assess and escalate complex problems for timely resolution
- Follow up to confirm resolution and gather feedback
- Identify opportunities to improve documentation
🎯 Requirements
- You adapt readily to the dynamic and evolving environment of a fast-paced company
- You collaborate effectively and communicate clearly, delivering solutions for partners
- You approach problem-solving with strong logical reasoning and an analytical mindset
- Working knowledge of Windows OS, services, registry, and troubleshooting
- Working knowledge of macOS OS, file systems, and terminal basics
- Familiarity with system configuration/management tools such as GPO, RMMs, and PSAs
🎁 Benefits
- Fully remote work
- At least one annual trip to the US for Summer Summit, with additional local events in Australia
- New starter home office set up reimbursement ($800 AUD)
- 12 weeks paid parental leave for both primary and secondary carers
- Monthly digital allowance for personal phone and internet costs ($185 AUD)
- Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
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