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collaboration customer support saas zendesk problem solving📋 Description
- Deliver high-quality support via email to customers
- Help users get the most from Similarweb products
- Become a product expert to offer best solutions
- Investigate bugs and escalate to Tier 2 when needed
- Share feedback to improve the platform
- Collaborate with teams to route clients correctly
🎯 Requirements
- Excellent verbal and written English
- Tech-savvy; quick to learn new software
- Experience in customer support is a plus
- Strong problem-solving and critical thinking
- Highly organized; able to prioritize
- Team player; able to collaborate in person
🎁 Benefits
- Exciting product and platform
- Room for big ideas and initiative
- Modern office with snacks and events
- Work-life balance: vacation, birthday off, sick days
- Tech gear: MacBook M4
- Stock options and career growth
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