Related skills
communication customer support figma saas zendesk📋 Description
- Interact with customers daily via email and own cases from start to resolution
- Develop product knowledge to diagnose and solve inquiries
- Shape the Product Support function for premium experiences
- Serve as voice of the customer, noting product/process gaps
- Escalate high-risk issues and coordinate with partners to a solution
🎯 Requirements
- 2+ years in customer support, SaaS preferred
- Resilient, adaptable; comfortable in fast-paced environments
- Consultative communication; translate complex concepts clearly
- Empathetic problem solving; go above and beyond for customers
- Bias for action; advocate for customers to drive improvements
🎁 Benefits
- Equity and competitive benefits package
- Health, dental, vision coverage
- Retirement with company contribution
- Parental leave and family planning support
- Mental health and wellness benefits
- PTO, recharge days, learning stipend
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