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customer support pagerduty saas apis technical documentation📋 Description
- Become an expert in all Anthropic products
- Respond to support cases, from billing to API debugging
- Communicate empathetically with diverse user personas
- Manage on-call tasks for high-urgency issues (APAC pager duty)
- Prioritize in a changing product landscape
- Collaborate with engineers to diagnose and resolve issues
🎯 Requirements
- Bachelor’s degree or equivalent; field relevant
- Experience in technical product support (second-tier/escalated)
- Familiar with APIs and technical SaaS; reads docs easily
- Thrive in fast-paced, reactive environments; hit CSAT/SLA
- Strong user empathy and lifecycle of support cases
- Crisp, kind written communication; attention to detail
- Enjoy teaching others about new features and concepts
- Persistent and curious; loves chasing and fixing bugs
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible hours and office space
🛃 Visa sponsorship
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