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saas customer service apis english japanese📋 Description
- Become an expert in Anthropic products
- Respond to support cases in English and Japanese
- Communicate empathetically with diverse user personas
- Manage on-call tasks for high-urgency issues (APAC hours)
- Prioritize evolving product landscape
- Partner with engineers and stakeholders to diagnose and resolve issues
🎯 Requirements
- Experience in technical product support in English and Japanese
- Familiar with APIs and technical SaaS products
- Track record meeting CSAT/SLA targets
- Strong user empathy and ownership of the support lifecycle
- Clear written communication and attention to detail
- Proactive in improving support processes and knowledge bases
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Collaborative office environment
🛃 Visa sponsorship
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