Tier One tech support for customers; handle calls, emails, and requests.
Assist customers with software projects, including report building and app configuration.
Create, contribute to, and maintain technical documentation.
Collaborate with Client Services and Development to improve tools.

🎯 Requirements

2-5 years' experience writing SQL queries and data manipulation.
Strong research skills to troubleshoot and document issues.
Intermediate Microsoft Excel skills.
Experience in Customer Support, Technical Support, and Project Management.
Excellent verbal and written communication.
Strong analytical and problem-solving skills.

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