Related skills
communication documentation customer support product operations cross-functional collaboration📋 Description
- Provide product support to B2B clients and resolve issues.
- Track and manage support tickets with timely updates.
- Maintain clear communication among teams.
- Collaborate with Operations, Product and Engineering to improve CX.
- Communicate product updates and strategy to internal stakeholders.
🎯 Requirements
- Passion for delivering exceptional UX and understanding complex products.
- Empathy for user problems to shape product decisions.
- Strong multitasking with multiple priorities.
- Detail-oriented, hands-on mindset with problem-solving.
- Experience with B2C products and end users.
- Comfortable in distributed async environment with docs.
- Bachelor's degree.
- Excellent English, written and verbal.
- Residence in Istanbul city center.
- 0-2 years in product ops/support is a plus.
🎁 Benefits
- Competitive USD salary.
- Flexible vacation and PTO.
- Fully remote work opportunities.
- Training, mentorship from leadership.
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