Related skills
saas intercom linear apis n8n📋 Description
- Get up to speed on equity management concepts and Ledgy's product.
- Shadow CSMs on customer calls to learn needs and pain points.
- Shadow support specialists on escalated cases and handoffs to engineering.
- Familiarise yourself with our AI support infrastructure and knowledge base.
- Begin handling support cases independently, documenting bugs clearly.
- Take ownership of support cases across multiple channels from triage to resolution.
🎯 Requirements
- 2–4 years of experience in technical support or customer success in SaaS.
- Strong attention to detail and methodical issue diagnosis.
- Comfortable reproducing and documenting technical issues; bug reports.
- Experience with APIs, integrations, and SaaS infrastructure.
- Hybrid work model (minimum 2 days in the office per week).
- Experience with Intercom or similar customer support platform.
🎁 Benefits
- Flexible hours, 25 days vacation, and up to 40 days remote work from outside your home country.
- Professional development budget.
- Competitive salary, equity, and up to 20% quarterly bonus.
- Internal promotions and recognition for top talent.
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