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customer support google apps📋 Description
- Educate users to maximize Lighthouse products
- Respond, investigate and resolve customer cases via chat or email
- Manage common integrated product queries
- Help customers adopt and optimise Lighthouse
- Prepare user guides and manuals
- Collaborate with Business Development on internal questions
- Attend client questions and technical troubleshooting
- Develop understanding of Lighthouse products and tools
- Escalate issues or bugs with Engineering
- Communicate technical concepts to stakeholders
🎯 Requirements
- Tech savvy; proficient with Google Apps
- Fluent in English; Mandarin required; other languages a plus
- Hospitality industry experience preferred
- Proactive, hands-on, customer-service oriented
- Strong written communication; team player under pressure
- Knowledge of hotel industry and revenue management a plus
🎁 Benefits
- Flexible working from home or global offices
- Flexible time off; autonomy to manage work-life balance
- Collaborative team of high-bar, friendly colleagues
- Career development: workshops, frameworks, tools, training
- Impactful work shaping products used by 85,000+ users worldwide
- Referral bonuses: earn rewards for bringing in new talent
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