Lead scalable user support with cross-functional partners (Product, Eng, GTM, Risk)
Set clear goals and provide regular performance feedback
Grow team happiness, effectiveness and career development
Drive operational delivery and process improvements to mitigate risk
Track metrics and report on team performance with analyses
Be data-driven in analysis and decision-making

🎯 Requirements

Minimum requirements: 8+ years direct people management; led product support teams; scalable process improvements; stakeholder management; data-driven decisions; excellent communication.
Preferred qualifications: comfortable with technical troubleshooting; FinTech familiarity; learning new features of technical products.

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