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customer support process improvement cross-functional collaboration problem solving operations📋 Description
- Troubleshoot and solve external user issues
- Analyze processes to scale ops and improve UX
- Work with Stripe teams to improve products and messaging
- Gain insights into how Stripe users scale and operate
- Learn Stripe operations from the ground up and impact the org
- Partner with global ops specialists to run critical workflows
🎯 Requirements
- User-first mindset and problem-solving
- Excellent written and verbal communication
- Analytical thinking and problem solving
- Prior experience in customer service or operations
- Enjoy learning technical products; organized self-starter
- Willing to work Sat-Sun weekend shifts and 3 weekdays (6am-10pm)
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