Related skills
sql apis leadership cross-functional data-driven📋 Description
- Hire, lead, and develop a team of Product Support Specialists
- Provide coaching and feedback; support career growth
- Monitor team performance and adjust in real-time and strategically
- Manage day-to-day operations, capacity, and unblock specialists
- Partner with regional leaders for consistent global support
- Collaborate with GTM stakeholders to scope and iterate offerings
🎯 Requirements
- Have 6+ years of product support experience and 3+ years in a people management role
- Have been part of a B2B Enterprise or Strategic Support team
- Thrive in a fast-paced, changing environment; lead teams through growth
- Operate in ambiguity with sound judgment and priority awareness
- Commit to continuous improvement and user experience
- Enjoy building trust and cross-functional collaboration
🎁 Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space for collaboration
🛃 Visa sponsorship
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