Own Customer Support Operations end to end
Ensure timely, high-quality resolution of tickets across chat, email, and channels
Take ownership of escalations and critical customer issues
Maintain SLAs, CSAT, NPS, and support KPIs
Hire, train, coach, and scale a high-performing support team
Create a strong culture of customer empathy, accountability, and ownership

🎯 Requirements

5–9 years of SaaS customer support, with at least 2+ years in a leadership role
Hands-on experience managing support teams in a startup or scale-up
Strong understanding of SaaS products, troubleshooting workflows, and customer lifecycles
Experience with Zendesk, Freshdesk, Intercom, Jira, or similar
Excellent communication, problem solving, and stakeholder management
Comfortable working in ambiguity and moving fast

🎁 Benefits

Global team across 19 countries
Equal opportunity employer
Growth and ownership from day one
AI-powered regulatory tech and innovation

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