Product Support Manager

📋 Description

• Hire, lead, and develop a team of Product Support Specialists.
• Provide coaching and career development for direct reports.
• Monitor team performance and adjust strategy as needed.
• Manage day-to-day operations, capacity, and unblock work.
• Partner with regional peers to ensure consistent global support.
• Collaborate with GTM stakeholders to scope and iterate offerings for strategic customers.

🎯 Requirements

• 6+ years in product support and 3+ years in people management.
• Experience in B2B Enterprise or Strategic Support.
• Thrives in fast-paced environments; guides team through growth.
• Data-driven with basic SQL queries.
• Knowledge of APIs and ability to read technical docs to debug.
• Comfortable with globally distributed teams and cross-location collaboration.

🎁 Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Attractive office space for collaboration.
• Visa sponsorship available where eligible.