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salesforce html sql tableau jira📋 Description
- Lead technical support to drive improvements in healthcare software
- Partner with Product to identify functionality that improves support
- Transition product releases to Customer Support, including training and knowledge articles
- Conduct problem investigations to prevent recurrence
- Collaborate with multiple teams to optimize support processes
- Perform troubleshooting, analysis, and resolution using advanced query and programming skills
🎯 Requirements
- Bachelor's Degree in Computer Science, Engineering, IT or related field (preferred)
- 1 year software support experience including Root Cause Analysis
- Process modeling tools: MS Visio, Miro
- Data analysis: Tableau, Eazy BI; SQL, HTML, XML
- Service management tools: Salesforce, Jira
- 3-5 years SaaS support or healthcare industry; 5+ years in customer support
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
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