Lead in propelling support improvements in healthcare software
Act as product subject matter expert for the customer support team
Be the voice of customer support to the Product Team
Transition product releases to Customer Support, with training and knowledge articles
Conduct problem investigations on incidents to prevent recurrence
Collaborate with teams to optimize support processes

🎯 Requirements

Bachelor's degree in CS/Engineering/IT or related field (preferred)
1 year in software support with RCA and data analysis
Experience with MS Visio, Miro; Tableau
Proficiency in SQL, HTML, XML
Experience with Salesforce and Jira
3-5 years SaaS support or healthcare; 5 years in customer support/product support

🎁 Benefits

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support

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