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debugging android saas ios mobile apps📋 Description
- Act as primary L3/PSE owner for high-impact mobile issues.
- Lead structured investigations across mobile, backend, config layers.
- Partner with Eng/Product to assess impact and prioritize fixes.
- Communicate with customers during critical issues; provide updates.
- Mentor L2 engineers; maintain runbooks and docs; drive improvements.
🎯 Requirements
- B.S. in Computer Science, Engineering, or technical field.
- 8+ years in technical support or solutions engineering for SaaS.
- Deep mobile app expertise across Android and iOS.
- Strong debugging and root-cause analysis; multi-system issues.
- Excellent English communication; present to engineers and leadership.
- Ownership mindset; bias for action; lead investigations.
🎁 Benefits
- Total Rewards with base, bonus, and equity.
- Flexible working model; remote and in-office options.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Inclusive, supportive culture and accommodations.
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