Provide second-line phone/email support to debug complex security and network issues
Interface with Engineering to assist testing or troubleshooting
Reproduce customer issues to verify problems and provide feedback to Engineering/Operations
Document incident resolutions in our technical support database
Understand product direction and customer use-cases; provide input on product changes

🎯 Requirements

6+ years as Support Engineer/Sr. Support in networking or web security
Linux/Unix/FreeBSD experience
Troubleshoot networks; ping, traceroute, MTR
Proficiency with HTTP, SMTP, FTP, DNS
tcpdump/Wireshark; SSL/TLS, VPNs, LDAP/MS AD, IPSec
Scripting: Shell, Python, Perl

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot