Provide second-line phone/email support to debug complex security/network issues
Collaborate with Engineering to test and troubleshoot for customers
Reproduce issues and provide feedback to Engineering/Operations
Document incident resolutions in the support database when not in KB
Provide input on product direction and customer use-cases across the product cycle

🎯 Requirements

6+ years as Support Engineer/Sr. Support in networking or web security
Linux, Unix, FreeBSD experience
Troubleshoot network issues with tools like ping, traceroute, MTR
Proficient in HTTP, SMTP, FTP, DNS protocols
Familiar with tcpdump and Wireshark; SSL/TLS, VPNs, Firewall/IDS/IPS
LDAP, MSAD; IPSec; scripting (Shell, Python, Perl)

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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