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http linux unix dns ipsec📋 Description
- Provide second-line phone/email support to debug complex security issues.
- Interface with Engineering to assist testing and troubleshooting.
- Reproduce customer issues to verify problems and provide feedback.
- Document incident resolutions in the support knowledge base.
- Provide input on product direction through the product cycle.
🎯 Requirements
- Minimum 6 years as Support Engineer/Sr. Support Engineer in networking or web security.
- Experience with Linux, Unix, and FreeBSD.
- Experience troubleshooting network issues with Ping, Traceroute, MTR.
- Expert knowledge of HTTP, SMTP, FTP, DNS.
- Familiarity with tcpdump and Wireshark.
- Knowledge of SSL/TLS, VPNs, Firewalls, IDS/IPS.
- Scripting skills: Shell, Python, Perl.
🎁 Benefits
- Hands-on experience with Zscaler products.
- Network Security related certifications.
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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