Related skills
jenkins java docker linux postgresql📋 Description
- Debug and troubleshoot incidents with Sonatype products.
- Replicate customer issues.
- Assist product management in developing and prioritizing enhancements.
- Summarize, communicate, and escalate customer experiences to management.
- Contribute to and maintain Knowledge Base.
- Respond to customer inquiries via support cases, email, chat and phone.
🎯 Requirements
- 2+ years experience supporting complex enterprise software solutions.
- Familiarity with Java programming language.
- Linux command line tools familiarity.
- Exceptional written and verbal communication skills.
- Experience with networking (Sockets, HTTP, LDAP, proxies/SSL).
- Java-based troubleshooting and support.
🎁 Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
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