Related skills
integrations documentation scripting apis automation📋 Description
- Diagnose and resolve tech issues to ensure customer satisfaction.
- Investigate integration issues, API inquiries, and bugs.
- Troubleshoot complex problems using integration frameworks.
- Collaborate with Engineering to escalate issues and improve products.
- Create and maintain docs for support processes and issues.
- Identify patterns in inquiries to drive product improvements.
🎯 Requirements
- Strong understanding of software apps, internet protocols, and troubleshooting.
- Automation via scripting experience.
- Excellent verbal and written communication; explain tech to non-tech.
- Customer-focused with commitment to a great experience.
- Collaborative team player with proactive problem-solving.
- Comfortable with API integrations and log analysis.
🎁 Benefits
- Competitive salary and equity.
- 10-year stock option exercise window.
- Unlimited PTO with four weeks per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with manager approval for conferences.
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