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saas ai rest apis webhooks oauth📋 Description
- Own enterprise support tickets end-to-end: triage, troubleshoot, resolve.
- Diagnose integration issues using log tooling before escalation.
- Lead customer calls to drive resolution when needed.
- Assist with support chat volume as business dictates.
- Keep customers proactively informed on status and ownership.
- Use AI-assisted tools for diagnosis and knowledge retrieval.
🎯 Requirements
- Degree in Computer Engineering, Computer Science, or Information Technology.
- 3+ years in enterprise technical support at a SaaS or iPaaS company.
- Hands-on experience with integration/automation platforms: Workato, MuleSoft, Boomi, or equivalent.
- REST APIs, webhooks, OAuth, and event-driven architectures.
- Read integration logs and trace errors across multi-system workflows.
- Ownership mindset with strong English communication and teamwork.
🎁 Benefits
- Vibrant, dynamic work environment.
- Comprehensive benefits package.
- Focus on work-life balance and flexibility.
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