Related skills
salesforce linux sql jira api📋 Description
- Serve as first line of contact for customers and resolve issues via tickets and emails.
- Diagnose problems, create corrective action plans, with escalation as needed.
- Collaborate with Engineering to manage software updates and coordinate issue tracking.
- Provide on-call support during rotations and handle escalations.
- Monitor production transactions, performance, and issuer resolution.
- Gather product feedback from production support to inform improvements.
🎯 Requirements
- 2 years of experience in Technical Support, Production Support, or IT Support for B2B.
- Experience in payments and/or accounting systems.
- Strong written and verbal communication with customers and stakeholders.
- Comfortable with on-call rotations and maintaining high productivity with minimal supervision.
- Experience with ticketing systems (Jira, Salesforce, etc).
- Basic SQL knowledge and API troubleshooting (curl, HTTP codes).
🎁 Benefits
- Multiple health insurance options
- Flexible vacation time
- Retirement savings with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual development dollars to support growth
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