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azure aws postgresql mongodb jira📋 Description
- Act as frontline contact for customers, providing timely, accurate responses.
- Educate customers on product usage and features.
- Diagnose and troubleshoot technical issues; work with cross-functional teams.
- Escalate and follow up complex cases with key collaborators.
- Manage support workload to provide visibility to issues and resolution status.
- Expand product documentation in our customer-facing knowledge base.
🎯 Requirements
- Experience with ticketing systems (Zendesk)
- Manufacturing or process engineering experience
- Jira and Confluence familiarity
- Collaborative attitude to partner with and manage multiple teams
- Exceptional written and verbal communication
- API and HTTP usage
🎁 Benefits
- Direct impact on product and culture
- Company equity
- Hybrid Work Style
- Learning & Development benefit
- Comprehensive social insurance: health, pension, employment, workers' comp
- Commutation Allowance
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