Senior Product Support Engineer in Tokyo reporting to the Manager of Product Support.
Provide phone and email consultation to debug complex security and network problems for Tier III support.
Partner with Engineering to assist customers with testing or troubleshooting efforts.
Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.

🎯 Requirements

4+ years of experience in technical support or related technical field
University degree in IT, Computer Science, or a related field
Proficiency in troubleshooting, debugging, and working directly with customers

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot