Deliver prompt, courteous, and effective support to users and staff.
Investigate and troubleshoot software and platform issues via multiple channels.
Identify patterns in issues and share actionable insights.
Escalate unresolved issues and ensure timely resolution.
Maintain and improve internal and external documentation.
Collaborate cross-functionally in a fast-paced environment.

🎯 Requirements

Bachelor's in CS/IT/engineering or related field
4+ years in product support or IT Helpdesk
Ability to work 8 am - 5 pm EST
Strong troubleshooting and analytical skills
Quick learner with interest in Equip platform
Excellent verbal and written communication

🎁 Benefits

Flex PTO 3-5 wks + 11 holidays
Medical, dental, vision, life, and AD&D insurance
Company pays a significant portion of premiums
Maven family care benefit
Employee Assistance Program (EAP)
Home internet stipend $50/mo

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