Related skills
datadog javascript react intercom jira📋 Description
- Day-to-day support for enterprise clients via live chat and email, with some phone support
- Become a subject matter expert in product features and functionalities
- Investigate, troubleshoot and document product issues; liaise with QA and engineering
- Assist in internal support documentation and process creation
- Communicate customer feedback to internal teams (CS and PM)
- 9am-6pm Monday to Friday
🎯 Requirements
- Strong communicator with clear, professional writing style
- 2-5+ years customer-facing technical support for cloud SaaS or web apps
- Technically inquisitive and skilled troubleshooter
- Strong attention to detail
- Experience with ticketing and live chat systems (Jira, Intercom, Zendesk)
- Experience with DataDog or similar logging/monitoring tools
- Adaptable, quick learner under pressure with high-profile clients
- Owns issues and customer experience with diligence
🎁 Benefits
- 25 days PTO per year (pro-rated for 10 months) + holidays
- 3 volunteer days
- Top-tier private health insurance
- Aviva pension scheme
- Work from home stipend
- Personal learning budget via Learnerbly
- Employee referral scheme
- Mental health initiative with subsidised therapy
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