Related skills
lms javascript html sql xml📋 Description
- Resolve complex client issues from Brightspace admins
- Provide timely technical solutions and a great client experience
- Support K12, Higher Ed and Enterprise clients using D2L’s eLearning software
- Log calls in the tracking system and escalate when needed
- Update knowledge base and documentation
- Contribute feedback on specs and bugs to Product
🎯 Requirements
- Customer service, communication and listening skills
- SQL experience writing queries for SQL Server
- Familiarity with XML, HTML/XHTML, JavaScript, ASP and .NET
- Webservices, REST and IIS
- Understanding of network topography (DB, App, File Servers and load-balancing)
- Basic knowledge of LDAP/SSO/Shibboleth authentication
🎁 Benefits
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement up to CAD 4,000 through SkillsWave
- 2 Paid Days off for SkillsWave-related activities
- Employee wellbeing and EFAP program
- Retirement planning
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